RETURN & REFUND POLICY

Evernotea

1. Overview

At Evernotea, we take pride in the quality and design of our products. If you are not fully satisfied with your purchase, we are here to help.

This policy outlines your rights and our procedures regarding returns, refunds, and exchanges in accordance with UK consumer protection laws.

2. Returns Eligibility

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be in original packaging

  • Proof of purchase is required

  • The item must not be damaged by misuse

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and product integrity reasons, the following cannot be returned unless faulty:

  • Used or opened items

  • Personalised or customised products

  • Clearance or final sale items

  • Gift cards

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a replacement or refund where appropriate.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 working days

  • Shipping fees are non-refundable (unless item is faulty)

We reserve the right to deduct any loss in value if returned items show signs of use.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service.
We are not responsible for lost return parcels.

7. Exchanges

We replace items only if they are:

  • Damaged

  • Defective

  • Incorrect

If you need an exchange, contact us first before returning any item.

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase.
After this time, your order may already be processed or shipped.

9. Late or Missing Refunds

If you have not received a refund:

  • Check your bank account

  • Contact your payment provider

  • Allow processing time

If still unresolved, contact us.

10. Contact Us

For returns or refund requests:

Email: support@evernotea.com
Brand: Evernotea

Please include your order number in all correspondence.

We reserve the right to refuse returns that do not comply with our policy or show signs of misuse, damage, or unauthorised modification.